The moment you look outdated,
your brand slips.

Yes. The first 6 months are the minimum term. After that it renews month to month — to cancel, let us know by the end of the previous month. If your shop can't be used for an extended period because of a problem on our side, you can cancel during the term. On the annual plan, if you cancel partway through for your own reasons, the rest of the year isn't refunded. If you cancel because of a problem on our side, we refund the months you couldn't use.

If you already own a domain, we just point it to your new shop. If you don't, we register and manage one for you and charge the yearly renewal fee. The terms for handing it over if you leave are set in the contract.

Your videos, your customer list (emails and purchase history), and your sales records are all yours. We export them for you. The SubPro system itself stays with us.

We keep it for 60 days from the day you leave. Ask any time in those 60 days and we'll export it for you. After 60 days, everything is deleted, including your videos and customer list.

Have your payment account, your videos and your shop design ready. If you kept your exported data, we can load it back in. You'll go through our review again, and we quote the setup fee based on how much needs to move.

Stripe is the standard, and it connects right away. If you want to use any other provider — PAY.JP, PayPal, Square or anything else — talk to us. Whether your current account works as is depends on its status and settings, so we check that first.

No. SubPro runs on a restricted key limited to creating payments, checking them and issuing refunds. You can also lend access just for setup and remove it afterward.

The individual plans (Store, Stream, World) are for selling your own instructionals. Once you sell other instructors' work too, you're on Multi-Instructor.

It doesn't have to. We can move your shop onto SubPro with the look it has today. If you want a new look, bring your own designer — we build it exactly from their files (Figma or similar).

We recommend MP4 at 1080p. Bitrate and other settings are up to you.

Talk to us.

No. Just show us how it should look and move, and we'll build it. We write all the code ourselves, so designers don't work on the code directly.

Yes, buyer accounts come over. Purchase history can too, if you can export it from your current store as a CSV or similar — as long as it shows who bought what. We'd like to see the format first, so talk to us. We've done this before, and when data was missing we've even worked it out from receipts.

Yes. We build the new shop while your current one stays open, and run both side by side until everything checks out. If the new shop uses a different domain, both can stay open. If it uses the same domain, we switch over once it's ready.

If you bill subscriptions through Stripe today, we move them on the same Stripe account so members don't have to re-enter their card. The same goes for moving from services like Uscreen, as long as they run on Stripe. If you bill through anything else (Square, for example), members will need to sign up again in the new shop. Passwords can't be carried over, so members set a new one once from an email link.

All your videos. Product pages can look the same as now, though parts that work differently — like the checkout flow — may not be identical. Prices stay as they are. Tell us how your coupons work and we'll build the same ones.

It's included in your plan, up to 20 hours of video per month in one language. Anything beyond that is scheduled in turns — say, English this month and Portuguese next. We can't convert everything at once.

Yes. Tell us that a word keeps coming out wrong, and we collect those fixes like a dictionary. Once enough have built up, we apply them to every video you've uploaded at once. We can't promise every instance gets fixed, but nearly all do. Updates happen periodically, not daily. Accuracy is already high — what matters most is how cleanly the audio was recorded and how the instructor speaks. If you want to fix things yourself, download the generated subtitles as an SRT file, edit it by hand, and upload it back.

There are several setups, so there's no one-line answer. It depends on who absorbs the payment and exchange fees. And showing prices only in your home currency to buyers abroad can put them off by itself, so the lowest fee isn't always best. We'll work it out with you.

Yes. We calculate shares by your shop's own rules, right down to who gets how much. Instructors enter their own payout details on their page. Connecting to a bank to pay them automatically starts with checking whether it's possible, so that's an extra charge.

The setup fee depends on how many titles and members you have, and the work involved. We build fast, but depending on how busy we are, you may need to wait. Branded apps go through app store review, so we can't promise a date — sometimes under a month, sometimes two. Once an app has passed review, later updates go through more easily.

We set things up so you can handle them yourself. At first, we help until you're comfortable, and we give you a manual.

Yes. Before we start, we sign a contract covering pricing, the minimum term, and what happens if you leave.

Each month we calculate the previous month's fee automatically and charge the card you registered on the 1st. On the annual plan, only the base fee for the year is charged up front when you sign up. There are no invoices to chase — you get an itemized statement by email, which also serves as a qualified invoice under Japan's invoice system. We never take anything out of your customers' payments.

We walk you through everything once, online, at the start. We don't do on-site visits. After that, we don't hold group meetings, online or otherwise. We work on the shop's specs only with whoever decides them, and on design only with your designer. Please name someone with the authority to decide as the contact for each topic. We work in writing over a messaging app so there's a record. Sending changes as they come up is the fastest way to get them built.

Yes, please. We hand over a well-built shop, but customizing it for you means some bugs will show up, and some things won't feel the way you pictured once you try them. Finding those with us is part of how we keep this price. If you'd rather leave all the testing to us, the price doubles.

Yours. Apple's rules require apps built on a shared platform to be submitted by the owner of the content, so each app has to be published from your own developer account. You register Apple and Google developer accounts in your company's name (registration fees are on you), and we build and publish the app there. Every release goes through app store review, so it takes time. If you leave, the app and the developer accounts stay yours, but the app loses its connection to SubPro, so videos can no longer be watched in it.