FAQ

We want to keep growing the SUBPRO brand together with partners who create excellent content. A great platform and great content — both are required for the brand to grow, and for the people studying jiu-jitsu and grappling with SubPro to be satisfied.

Usually 4 to 8 weeks. We walk you through video material review → site design → build → final QA. Timing varies with content volume and design complexity.

Yes — running them alongside SubPro is expected. SubPro is your paid subscription hub; YouTube and social are your acquisition channels. You don't need to shut anything down.

We recommend registering the domain in your own name (so the asset stays yours). For video, you hand over the originals and we register them in SubPro's secure delivery infrastructure.

Videos are served via signed, expiring URLs — non-members can't access them and copied links die. Downloads exist only where you explicitly allow them per video. And what technology can't stop (screen recording), your member terms prohibit: violations are copyright infringement, and legally actionable.

Yes — upgrade or downgrade any time. Billing reflects the new plan from the next cycle.

Videos and purchase data are exportable. What you made stays yours. Even if you stop, your content remains.

English subtitles are auto-generated via AI transcription; translations are machine-translation based. We recommend manually proofreading the most important videos.

Yes — typically you (your existing students, your social, your dojo). SubPro doesn't run acquisition campaigns, but we provide the entire member experience: signup, login, access control, password reset, and so on. Member payments always go straight to your own payment provider — never through SubPro.

Yes — a one-time setup fee starting at $330. The base $330 covers a standard build: intake of your video material, site construction, theme customization (logo, colors), domain connection, and payment integration. If you want deeper customization — special features, custom design work — we'll quote it during your hearing, before any work starts. No surprises, and you approve every number first. Monthly fees begin once the site is live.

Besides the one-time setup fee (from $330), essentially just the plan fee. Exceptions: usage-based charges if you exceed your monthly subtitle-translation allotment, and overage fees if your member count or storage exceeds the plan limit. No revenue share, no transaction cuts.

You won't be forced into an upgrade. Overage charges apply: Starter $1.30/mo per extra member, Growth $1.00/mo, Pro $0.80/mo. You can also change plans freely as you grow.

Either set older videos to private to free storage, or upgrade to a higher plan. Videos are never deleted — your content is yours, and you can export anytime.

Yes, truly zero. Member payments deposit directly to your own payment account (Stripe / Lemon Squeezy / PayPal, etc.); SubPro never sits in that path. You only pay SubPro a usage-based monthly plan fee.

We recommend launching with 50+ instructional videos — and applying before you're there is fine; filming can continue while we review. We focus on whether the content actually teaches — not just routine class footage. See video quality guidelines for details.

Yes, any time. From the admin dashboard you can upload videos, change thumbnails, add tags, organize collections, and configure viewing layers. Swaps and chapter additions reflect immediately.

Yes. On the Pro plan, multi-instructor support (with planned expansion) lets you group videos by guest instructor. Starter / Growth plans can still feature guests via Collections (e.g. "Guest Instructor Series").

Yes — views, completion rates, top videos, drop-off points and similar analytics are available in the dashboard (some still in testing). You can see where students are getting stuck and let that shape your next videos.

Technical issues (login problems, video playback errors, payment failures) are handled by SubPro with templated responses and investigation. Content questions (technique explanations etc.) are yours to handle. We agree on the exact split with you at launch.

Contact us directly — we'll agree on the channel that suits you best when your site launches, and email always works. Production incidents (e.g. videos not playing) get top priority, and SubPro continuously monitors platform-wide health on our side.

No minimum — plans are monthly and you can cancel any time. Your site stays live through the end of the paid period, and your content and member data stay exportable for 30 days after.

Three layers. Technology: signed expiring URLs, no hotlinking, and downloads only where you allow them per video. Law: member terms explicitly prohibit copying, recording and redistribution — a violator is committing copyright infringement you can act on. Process: we provide DMCA takedown templates for cases where content gets reposted on pirate sites.

It's a fast, mobile-first site with full phone and tablet support — add it to your home screen and it works like an app. We deliberately don't ship a native app: app-store fees, approval delays and maintenance overhead would add cost without adding anything to how students actually study.

We handle the launch end-to-end (Done-for-you). Post-launch, you can add videos, manage collections, and update thumbnails from the dashboard yourself — but if you say "I want to change this," we can custom-build it for you.

SubPro is subscription-first (recurring billing), and SubPro itself never sells your content or processes any member payments. If you want to offer one-off purchases, you sell them through your own payment provider (for example, a payment link on your own Stripe account) and SubPro handles member access on your site. Your catalog, your prices, your revenue — 100% yours.

Yes — a 30-day unconditional money-back guarantee covers both your first subscription payment (charged when your site launches) and the setup fee. Walk away before launch, or tell us within 30 days after launch that you're not satisfied, and you get a full refund. Full policy on the refund page.

No. Many publishers run SubPro alongside their current platform — as a testing ground for features their platform doesn't have, or as their international outlet using automatic subtitles. If you do want to move completely, we design the migration together at your hearing.

Not at all. Setting up your payment provider is part of onboarding — we open the account together, in your name, and connect it to your site. We've done it many times for real instructors.

Tokyo, Japan — by the team behind Let's BJJ. Email in English is no problem, and live conversations run through translation-assisted chat, so you'll never be stuck waiting on a language barrier.