Refund Policy
Last updated: March 31, 2026
General Policy
SubPro is a digital service platform. Due to the nature of digital services, refunds are generally not available after service activation, except as described below or as required by applicable law.
Consumer rights: Nothing in this policy limits your statutory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015, Australian Consumer Law, or equivalent legislation in your jurisdiction. If the Service is not as described, not fit for purpose, or not provided with reasonable care and skill, you may be entitled to a refund under these laws regardless of this policy.
Platform Fees (Academy Owners)
Monthly platform fees may be refunded under the following conditions:
- Cancellation within 14 days of contract start: full refund
- Service unavailability due to system failures on our end: pro-rated refund for the affected period
- Duplicate charges: full refund of the duplicate amount
End User Subscriptions
SubPro operates as a platform using Stripe Connect. End Users (students) pay Academy Owners directly — SubPro is not the merchant of record.
- New memberships: Academy Owners using SubPro's default terms offer a 30-day money-back guarantee for new subscriptions.
- One-time collection purchases: Non-refundable after 14 days under the default terms.
- Custom refund policies: Academy Owners may set their own refund policies. Refund decisions for End User purchases are made solely by each Academy Owner.
SubPro does not have the authority to initiate refunds from an Academy Owner's Stripe account without their consent.
Cancellation Policy
Academy Owners and students may cancel their subscriptions at any time via their account settings. Cancellation takes effect at the end of the current billing period — no further charges will be made, and access continues until the period ends. No partial refunds are issued for the remaining time in a billing period.
Chargebacks and Disputes
If an End User files a chargeback or payment dispute with their card issuer:
- For End User subscriptions: The chargeback is directed to the Academy Owner's Stripe connected account. Academy Owners are responsible for responding to disputes and providing evidence to Stripe.
- For platform fees: Contact support@sub-pro.net before filing a chargeback — we will resolve billing issues directly and promptly.
Non-Refundable
- Platform fee cancellation after 14 days of active use
- Voluntary cancellation (remaining period is not refunded)
- Account suspension due to Terms of Service violations
How to Request a Refund
To request a refund, contact support@sub-pro.net with the following information:
- Your registered email address
- Date and time of payment
- Reason for refund request
We will respond to refund requests within 5 business days. Approved refunds are processed via Stripe and issued through your credit card provider, which may take an additional 3–10 business days to appear on your statement.
Contact
Let's BJJ Inc.
Email: support@sub-pro.net
Phone: +81-80-5492-6225